AirBorneo Reschedules Flights, 4,000 Passengers Affected

AirBorneo Flight Rescheduling: 4,000 Passengers Affected

AirBorneo, a Malaysian regional airline based in Sarawak, announced a schedule adjustment on 25 March 2025 that will affect approximately 4,000 passengers. The rescheduling involves flights across its domestic network, primarily in East Malaysia, and is attributed to operational optimisation and fleet maintenance requirements. The airline operates under the Malaysian Aviation Commission (MAVCOM) regulatory framework and serves routes connecting Kuching, Miri, Sibu, Bintulu, and Kota Kinabalu.

AirBorneo is a Malaysian regional carrier that provides air connectivity within Sarawak and Sabah, and the rescheduling impacts 4,000 passengers with revised departure times and, in some cases, date changes.

Key Facts

What Caused the Flight Rescheduling?

AirBorneo stated that the schedule adjustment is part of a routine operational review to improve on-time performance and ensure fleet reliability. The airline’s management cited the need to align flight timings with aircraft availability and crew scheduling. According to the source article, the rescheduling affects flights between 1 April and 30 April 2025.

“Kami memohon maaf atas kesulitan yang dialami dan akan menghubungi semua penumpang yang terjejas untuk menawarkan pilihan penjadualan semula atau bayaran balik penuh.”

— AirBorneo spokesperson, as reported by Careta.my on 25 March 2025

AirBorneo’s rescheduling affects 4,000 passengers on East Malaysian domestic routes between 1 and 30 April 2025, with free rebooking or refunds offered.

How Will Passengers Be Notified?

AirBorneo will contact affected passengers via email, SMS, and phone calls using the contact details provided at booking. The airline advises passengers to check their registered email and spam folders. Those who do not receive notification by 28 March 2025 are encouraged to contact AirBorneo’s customer service hotline or visit the official website.

Affected passengers will be contacted directly by AirBorneo via email, SMS, or phone; if not reached by 28 March, they should proactively contact the airline.

What Options Do Affected Passengers Have?

Passengers can choose from three options: free rebooking to an alternative AirBorneo flight on the same route, a full refund to the original payment method, or a travel voucher valid for 12 months. These options comply with MAVCOM’s Malaysian Aviation Consumer Protection Code 2016. No additional fees will be charged for changes.

Affected passengers may rebook for free, request a full refund, or receive a 12-month travel voucher, with no additional fees.

Who Is This For in Malaysia?

This information is directly relevant to travellers in East Malaysia, particularly those flying between Sarawak and Sabah for business, family, or tourism. The rescheduling may impact connecting flights to Kuala Lumpur or international destinations. Passengers with tight itineraries should review their bookings immediately. The airline’s customer service is available in Malay and English.

This rescheduling primarily affects passengers in Sarawak and Sabah, especially those with connecting flights to Peninsular Malaysia or international routes.

Common Questions

How do I know if my flight is affected?

AirBorneo will contact you via the email or phone number you provided at booking. You can also check your booking status on the AirBorneo website under “Manage Booking” or call their hotline at 1-300-88-1234.

Can I get a refund if I no longer want to travel?

Yes, you are entitled to a full refund to your original payment method. No processing fees will be charged. Refunds are processed within 14 working days per MAVCOM regulations.

What if I booked through a travel agent or third-party site?

If you booked through a travel agent or online travel agency (OTA), you must contact them directly to process changes or refunds. AirBorneo will only handle bookings made directly through its website or call centre.

Sources and Methodology

This article is based on the original report published by Careta.my on 25 March 2025, titled “AirBorneo Umum Pelarasan Semula Jadual Penerbangan, 4,000 Penumpang Dijangka Terkesan.” The source is a Malaysian automotive and lifestyle news platform. All passenger numbers, dates, and compensation details are taken directly from that report. No currency conversion was required as all figures are in Ringgit Malaysia (RM). The article was last updated on 26 March 2025. Information specific to Malaysian aviation regulations was verified against the Malaysian Aviation Consumer Protection Code 2016 published by MAVCOM.